Refund policy
Exchange & Replacement Policy
At Belviorn, your satisfaction is our top priority. If you receive a damaged product, we offer a 3-day return policy.
exchange and replaced products will get delivered within 8-10 working days
Eligibility
This policy applies only to items that arrive damaged. You must notify us within 24 hours of receiving a damaged product.
Reporting Damages
If you receive a damaged item, please contact our customer support team or email us immediately with the following details:
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Your order number
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Clear images of the damaged product
After we confirm the damage, we will begin the exchange or replacement process.
Exchange Procedure
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Return the damaged item:
Send the item back via courier using the address provided by our customer support team. The item must be returned in its original packaging, with all accessories, tags, and labels intact. -
Inspection & Confirmation:
Once we receive the damaged item, we will inspect it and confirm the damage.
Replacement
After we receive and verify the damaged item, we will send you a replacement.
If the exact product is unavailable, we will offer:
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A similar product of equal value, or
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Store credit
Refunds
Belviorn does not process refunds under any circumstances.
Shipping Charges
Customers are responsible for covering the shipping costs when returning the damaged item for exchange or replacement.
Non-Eligibility
We do not accept exchanges or replacements for items that:
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Have been used, washed, or altered.
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Have damages resulting from improper use, negligence, or mishandling.
Cancellation Policy
Cancellations are not applicable to prepaid orders.
By making a purchase from Belviorn, you agree to the terms outlined in our Exchange and Replacement Policy.
Contact Us
For any inquiries, please contact our customer support team at:
Email: support@belviorn.com
Thank you for choosing Belviorn!
We are committed to ensuring you have an exceptional shopping experience.